There are rude, inconsiderate people in this world - those types talking loudly while on their smartphone while waiting in line, or the ones who cut the line, or the snappy comments no one asked for, etc. But everyone has bad days - so this video is about dealing with outright rudeness and about shifting your perception so you can deal with other peoples' moodswings with calm and grace. Someone's rudeness means nothing about you - and you can deal with it successfully and politely, using manners and eloquence, and direct communication. Don't be afraid, be confident - but keep calm, and everything will be alright.

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