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Thread: The Technologically Challenged

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    The Technologically Challenged

    Just in case you think YOU are TC (technologically challenged), there's
    still hope:

    1. Compaq is considering changing the command "Press Any Key" to "Press
    Return Key" because of the flood of calls asking where the "Any" key
    2. AST technical support had a caller complaining that her mouse
    was hard to control with the dust cover on. The cover turned out to
    be the plastic bag the mouse was packaged in.
    3. Another Compaq technician received a call from a man complaining
    that the system wouldn't read word processing files from his old
    (5-1/4") diskettes. After troubleshooting for magnets and heat
    failed to diagnose the problem, it was found that the customer
    had labeled the diskettes, then rolled them into the typewriter
    to type the labels.
    4. Another AST customer was asked to send a copy of her defective
    diskettes. A few days later a letter arrived from the customer along
    with photocopies of the floppies.
    5. A Dell technician advised his customer to put his troubled floppy
    back in the drive and close the door. The customer asked the tech to
    hold on, and was heard putting the phone down, getting up and going
    across the room to close the door.
    6. Another Dell customer called to say he couldn't get his computer
    to fax anything. After 40 minutes of troubleshooting, the technician
    discovered the man was trying to fax a piece of paper by holding it
    in front of the monitor screen and hitting the "send" key.
    7. Yet another Dell customer called to complain that his keyboard no
    longer worked. He had cleaned it by filling up his tub with soap and
    water and soaking the keyboard for a day, then removing all the keys
    and washing them individually.
    8. A Dell technician received a call from a customer who was enraged
    because his computer had told him he was "bad and an invalid". The
    tech explained that the computer's "bad command" and "invalid"
    responses shouldn't be taken personally.
    9. A confused caller to IBM was having troubles printing documents.
    He told the technician that the computer had said it "couldn't find
    printer." The user had even tried turning the computer screen to
    face the printer - but his computer still couldn't "see" the printer.
    10.An exasperated caller to Dell Computer Tech Support couldn't get
    her new Dell Computer to turn on. After ensuring the computer was
    plugged in, the technician asked her what happened when she pushed
    the power button. Her response, "I pushed and pushed on this foot
    pedal and nothing happened." The "foot pedal" turned out to be the
    11.Another customer called Compaq tech support to say her
    brand-new computer wouldn't work. She said she unpacked the unit,
    plugged it in and sat there for 20 minutes waiting for something to
    happen. When asked what happened when she pressed the power switch,
    she asked "What power switch?"
    12.True story from a Novell NetWire SysOp:
    Caller: "Hello, is this Tech Support?"
    Tech: "Yes, it is. How may I help you?"
    Caller: "The cup holder on my PC is broken and I am within my
    warranty period. How do I go about getting that fixed?"
    Tech: "I'm sorry, but did you say a cup holder?"
    Caller: "Yes, it's attached to the front of my computer."
    Tech: "Please excuse me if I seem a bit stumped, it's because I am.
    Did you receive this as part of a promotion, at a trade show?
    How did you get this cup holder? Does it have any trademark
    on it?"
    Caller: "It came with my computer, I don't know anything about a
    promotion. It just has '4X' on it."
    At this point the Tech Rep had to mute the caller, because he
    couldn't stand it. He was laughing too hard. The caller had been
    using the load drawer of the CD-ROM drive as a cup holder, and
    snapped it off the drive.
    13.Another IBM customer had troubles installing software and rang
    for support. "I put in the first disk, and that was OK. It said to
    put in the second disk, and I had some problems with the disk, but I
    squeezed it in. When it said to put in the third disk - I couldn't
    even fit it in..." The user hadn't realized that "Insert Disk 2"
    meant to remove Disk 1 first.

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