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Thread: Vanilla Ice Cream that puzzled General motors!!!!

  1. #1


    Vanilla Ice Cream that puzzled General motors!!!!

    Vanilla Ice Cream that puzzled General motors!!!!
    An Interesting Story

    Never underestimate your Clients' Complaint, no matter how funny it
    might seem!

    This is a real story that happened between the customer of
    General Motors and its Customer-Care Executive. Pls read on.....

    A complaint was received by the Pontiac Division of General Motors:

    'This is the second time I have written to you, and I don't blame you
    for not answering me, because I sounded crazy, but it is a fact that
    we have a tradition in our family of Ice-Cream for dessert after
    dinner each night, but the kind of ice cream varies so, every night,
    after we've eaten, the whole family votes on which kind of ice cream we
    should have
    and I drive down to the store to get it. It's also a fact that I
    recently purchased a new Pontiac and since then
    my trips to the store have created a problem.....

    You see, every time I buy a vanilla ice-cream, when I start back from
    the store my car won't start. If I get any other kind of ice cream,
    the car starts just fine. I want you to know I'm serious about this
    question, no matter how silly it sounds "What is there about a Pontiac
    that makes it not start when I get vanilla ice cream, and easy to
    start whenever I get any other kind?" The Pontiac President was
    understandably skeptical about the letter, but sent an Engineer to check
    it out anyway.

    The latter was surprised to be greeted by a successful, obviously well
    educated man in a fine neighborhood. He had arranged to meet the man
    just after dinner time, so the two hopped into the car and drove to
    the ice cream store. It was vanilla ice cream that night and, sure
    enough, after they came back to the car, it wouldn't start.

    The Engineer returned for three more nights.
    The first night, they got chocolate. The car started.
    The second night, he got strawberry. The car started.
    The third night he ordered vanilla. The car failed to start.

    Now the engineer, being a logical man, refused to believe that
    this man's car was allergic to vanilla ice cream. He arranged,
    therefore, to continue his visits for as long as it took to solve the
    problem. And toward this end he began to take notes: He jotted down
    all sorts of data:
    time of day,
    type of gas uses,
    time to drive back and forth etc.

    In a short time, he had a clue: the man took less time to buy
    vanilla than any other flavor. Why? The answer was in the layout of
    the store.
    Vanilla, being the most popular flavor, was in a separate case at the
    front of the store for quick pickup. All the other flavors were kept
    in the back of the store at a different counter where
    it took considerably longer to check out the flavor.

    Now, the question for the Engineer was why the car wouldn't start
    when it took less time. Eureka - Time was now the problem - not the
    vanilla ice cream!!!! The engineer quickly
    came up with the answer: "vapor lock".

    It was happening every night; but the extra time taken to get the
    other flavors allowed the engine to cool down sufficiently to start.
    When the man got vanilla, the engine was still
    too hot for the vapor lock to dissipate.

    Even crazy looking problems are sometimes real and all problems
    seem to be simple only when we find the solution, with cool thinking.

    Don't just say it is " IMPOSSIBLE" without putting a
    sincere effort.... Observe the word "IMPOSSIBLE" carefully... Looking
    closer you
    will see, "I'M POSSIBLE"...

    What really matters is your attitude and your perception

  2. #2
    good post.. again

  3. #3
    Guest nice da...was really missing you and ur posts....please make posts....someone is sitting here just to read ur cute one itself..ok...????? hi!

  4. #4
    hey thanks shalin

    hmmm hema so nice of you to miss me & my posts i will definately post something in coming days

  5. #5
    nice post ash

  6. #6
    thanks sweety

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